Privacy Policy

1. Introduction

Pulau Drift ("we", "us", "our") is committed to handling your personal data with care and transparency. This Privacy Policy explains what information we collect when you use our website at pulaudens.live or enquire about our yacht charter services, how that information is used, and your rights under Singapore's Personal Data Protection Act 2012 (PDPA).

By submitting an enquiry or using this website, you agree to the practices described in this policy. If you have questions, please contact us at [email protected].

2. Data Controller

The data controller responsible for your personal information is:

• Business Name: Pulau Drift
• Address: 80 Collyer Quay, #02-15, Singapore 049326
• Email: [email protected]
• Phone: +65 6382 5719

3. What Personal Data We Collect

We collect the following categories of personal data, only to the extent necessary for the purposes described below:

• Identity data: your first and last name, as provided in our contact form
• Contact data: email address and phone number
• Enquiry data: the content of messages you send through our website form
• Technical data: IP address, browser type and version, pages visited, time on page — collected automatically via analytics tools
• Cookie data: preferences you set via our cookie consent controls (see Section 8)

We do not knowingly collect data from individuals under 18 years of age. If you believe a minor has submitted data to us, please contact us promptly.

4. How We Collect Your Data

• Directly from you: when you complete and submit the contact form on our website
• Automatically: when you browse our website, through cookies and similar tracking technologies (subject to your consent preferences)
• From third-party services: analytics platforms such as Google Analytics, where you have consented to such tracking

5. How and Why We Use Your Data

We process personal data only for specific, stated purposes:

• Responding to enquiries: to reply to your questions about our charter services — lawful basis: legitimate interest / performance of a pre-contractual step
• Booking and service delivery: to confirm and manage your charter booking — lawful basis: performance of a contract
• Website analytics: to understand how visitors use our website and improve our content — lawful basis: consent (via cookie preferences)
• Legal compliance: where required by Singapore law or maritime regulations — lawful basis: legal obligation

We do not use your personal data for automated decision-making or profiling.

6. Sharing Your Data

We do not sell your personal data. We may share data with the following categories of third parties only where necessary:

• Analytics providers: Google Analytics (anonymised usage data, subject to your cookie consent)
• Marketing platforms: Facebook Pixel and Bing Ads (subject to your cookie consent)
• Service providers: email and communication tools that help us respond to enquiries
• Authorities: Singapore government bodies or law enforcement where required by law

Any third-party processor we engage is required to handle your data in accordance with applicable data protection obligations.

7. How Long We Keep Your Data

• Enquiry data: up to 12 months after your last interaction with us, unless a booking was made
• Booking records: up to 7 years, to comply with Singapore tax and maritime record-keeping requirements
• Analytics data: retained in aggregated, anonymised form; individual session data is typically retained for 14 months by Google Analytics
• Cookie preferences: stored in your browser's localStorage until cleared by you

8. Cookies

We use cookies to operate our website and, with your consent, to understand how it is used. Cookie categories include:

Essential Analytics Marketing Preferences

You can manage your cookie preferences at any time via our Cookie Policy page, or by adjusting your browser settings. Withdrawing consent for non-essential cookies does not affect the lawfulness of prior processing.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. These include:

• HTTPS encryption for all data transmitted through our website
• Restricted access to personal data — only staff with a clear business need can view it
• Regular review of our data handling practices

No method of internet transmission is completely secure. If you have concerns about a specific interaction, please contact us directly.

10. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: ask us to correct inaccurate or incomplete data
• Withdrawal of consent: withdraw your consent to the collection, use, or disclosure of your data at any time, with reasonable notice
• Data portability: where technically feasible, request your data in a structured, machine-readable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. Certain legal exceptions may apply.

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their own policies before providing any personal data.

12. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has submitted data to us, please contact us and we will remove it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we may also display a notice on our website. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

For any privacy-related questions, requests, or concerns:

• Email: [email protected]
• Phone: +65 6382 5719
• Post: 80 Collyer Quay, #02-15, Singapore 049326